FAQ

How do I place an order?

Directly from the website
Orders can be placed via email at cheryloomsdesignerjewelry@gmail.com Please include the contact number along with the item number, size, color, mailing address, and method of payment used..
Message me via Facebook

What payment options are available?

Pay Pal: Drmckeever2@gmail.com
Visa, Mastercard, American Express, Discover
Zelle: DrmcKeever2@gmail.com
Cash App: ($CMcKmoney)
Personal Checks (allow 5-7 days for clearance) before shipping

How will my order be shipped?

Regular orders on in-stock merchandise ship within 1-5 business days.
Specialty orders take up to 5-10 business days or longer depending on the details involved in handcrafting, design, or creation.
USPS First Class Shipping
UPS and Federal Express for overnight shipping

NOTE: If your package shows delivered and is not in your mailbox please give your package a little more time to show up, these usually do find their way to you.

Is the ordering secure?

Yes, we take precautionary measures to ensure security measures are in place to protect our customers.

What happens if my order is not delivered or delayed?

If your package shows delivered and is not in your mailbox please give your package a little more time to show up, these packages usually do find their way to you.
Individuals will be notified if additional shipping time is required.
Report to us packages that are 12-14 days or older from the last scan.
We are happy to file a lost mail report with USPS, UPS, or Federal Express and work with you, refunds are not available.

ALL SALES ARE FINAL

NOTE: CHERYLOOMS is not responsible for normal wear and tear and improper use or handling of merchandise. The Divine 9 Collection is made of 316I Silver/Gold Stainless Steel metal, water resistant and should not tarnish if properly cared for. However, as with all metals, some body chemicals may or may not impact the product. Due to the nature of these items, unless they arrive damaged or defective, Returns will not be accepted. If any items are returned the buyer is responsible for the return shipping costs. Custom or personalized orders can't be returned or exchanged. Please keep in mind CHERYLOOMS does not warranty discolorations/ tarnishing